# IteroChat

> IteroChat is a multilingual AI Customer Support Chatbot Software platform. It operates as a knowledge base AI chatbot with a built-in live agent dashboard and seamless human handoff.

## Key Capabilities
- **Multilingual Support**: Natively understands and replies in the language your customers write (including code-mixed languages like Hinglish and Banglish) without using external machine translation layers.
- **AI powered support**: Answers customer questions in under 2 seconds based strictly on your uploaded files and knowledge base sources.
- **AI chatbot with human handoff**: Automatically escalates complex cases, refund disputes, or complaints to a live human queue, accompanied by a 2-4 sentence summary of the issue.
- **Live Chat AI Agent**: Integrates a complete unified inbox dashboard, allowing agents to claim and transfer active conversations.
- **Model Agnostic**: Compatible with leading LLMs (such as GPT-4o or Claude 3.5 Sonnet).

## URLs

### Guides & Documentation
- [Introduction](https://iterochat.com/docs/introduction) - Core concepts of IteroChat and how it works.
- [Quickstart Guide](https://iterochat.com/docs/quickstart) - Installing the chat widget via script tag on your site.
- [Widget Customization](https://iterochat.com/docs/widget) - Chat bubble options, custom styles, and configuration.
- [AI Configuration](https://iterochat.com/docs/ai-configuration) - Shape AI tone, preset suggestions, and triggers for human handoff.
- [Knowledge Base](https://iterochat.com/docs/knowledge-base) - Managing uploaded documents, links, and training data.
- [Conversations & Inbox](https://iterochat.com/docs/conversations) - Handling live queues, claims, and resolution flows.
- [Team Roles](https://iterochat.com/docs/team) - Managing owners, admins, and agents.
- [Billing & Subscriptions](https://iterochat.com/docs/billing) - Description of flat monthly tiers.

### Competitor Comparisons
- [Chatbase Alternative](https://iterochat.com/blog/iterochat-vs-chatbase) - Direct comparison with Chatbase, focusing on human handoff and answer grounding.
- [Intercom Fin Alternative](https://iterochat.com/blog/iterochat-vs-intercom-fin) - Direct comparison with Intercom Fin, focusing on flat-rate predictable pricing.
- [Tidio Alternative](https://iterochat.com/blog/iterochat-vs-tidio) - Direct comparison with Tidio Lyro, focusing on multilingual support and honest billing.