Average wait time in a traditional support queue.
In that time, 23% of your customers have already left — and gone to a competitor.
IteroChat eliminates the queue entirely. AI answers routine questions instantly in Bangla, Banglish, or English. Complex cases go directly to agents — pre-briefed, ready to resolve.
Every minute your customer waits creates a cascade of damage — and your agents feel it too.
Sends message in Banglish: "amar account e login hocche na keno?"
47 tickets queued. 3 agents. 11 min avg per ticket. Math breaks.
No reply — sends again. Opens competitor tab.
Agent replies in English. Has to re-explain. Trust drops.
Agent reads full history — 4 min just to understand context.
Still unresolved. Leaves. Tells two friends. NPS drops.
Escalates internally. Ticket bounces. Customer waits more.
47 tickets. 3 agents. 14 minute wait. → Not anymore.
Watch what happens when AI handles the routine, escalates the complex with a full briefing, and your agents arrive ready to close — not to catch up.
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82% of standard inquiries resolved instantly by AI with zero human agent overhead.
AI replies instantly, eliminating queue wait time and increasing checkout conversion by 35%.
AI context summaries let agents understand issues instantly, cutting handle times by 75%.
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Select an escalated conversation from the queue to view AI summaries and claim the live chat history.
The same support operation — one with IteroChat, one without.
* Figures are illustrative benchmarks based on comparable AI-first support deployments.
Every conversation follows the same path — your team is always in the right place at the right time.
Customer asks a question in Bangla, Banglish, or English. The AI searches only your organisation's knowledge base and replies in the same register — in under 2 seconds.
Grounded in your KB onlyRefund dispute, account issue, anything outside the KB? The AI sends a holding reply in the customer's language, writes a plain-English summary, and alerts your agent queue in real time.
Instant WebSocket notificationAgent sees the AI summary at the top of the conversation, claims it from the live queue, and starts replying immediately. No reading history. No asking the customer to repeat themselves.
75% faster handle timeEvery reply the AI sends is drawn strictly from the documents in your knowledge base. It will not guess, invent, or pull information from outside your content. If it doesn't know the answer, it escalates to a human rather than fabricating one. You control what the AI knows — entirely.
No hallucinations · No made-up answers · Always grounded in your contentDecide when humans step in and when the AI runs solo — and prove it works before a single customer sees it.
Switch on AI-only mode and the AI handles every conversation by itself — no queue, no waiting. Toggle it instantly, or schedule it for nights and weekends. When the AI genuinely can't help, it admits it gracefully instead of leaving a customer stranded.
Open the built-in Playground, ask anything a customer might, and watch the AI answer straight from your live knowledge base. Spot the gaps, fill them, and go live with confidence. Nothing is saved and nothing reaches your agents — it's a private dry run.
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Scales without extra headcount.
No lengthy onboarding. No prompt engineering. Load your KB, embed the widget, and you're live.
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