Every customer answered in seconds. Day and night.

Every conversation starts with the AI answering from your knowledge base. When a customer raises something sensitive (a refund, a payment problem, account access) or asks for a person, the AI sends a short holding reply in the customer's own language, writes a plain-English summary of the conversation, and alerts your team in real time. Your agent picks it up with the full history and summary already in front of them, so nothing is lost in the handoff.

Yes. Every workspace includes a Playground. After you load your knowledge base, you can chat with the AI exactly as a customer would, see the answers it draws from your content, and find the gaps before a single customer does. Nothing in the Playground is saved or sent to your agents.

Yes. Switch on AI-only mode and the AI answers every conversation by itself, ideal for nights, weekends, or any time your team is offline. Toggle it instantly or set a per-day schedule. When the AI genuinely cannot help, it says so gracefully instead of leaving a customer waiting.

Yes, and this is a big part of the point. Real customers rarely type in clean, formal language. They mix, abbreviate, and write the way they speak, including code-mixed writing like Banglish and Hinglish. IteroChat detects how someone is actually writing and replies in the same language and style, instead of misreading them or answering in stiff, formal text. There is no separate translation step to configure and no per-language bot to maintain: the same knowledge base serves every customer, so a question typed in English, Bangla, Hindi, or a mix of them gets the same grounded answer.

Replies land in under two seconds, day or night, including weekends and holidays. The AI reads the question, finds the relevant passage in your knowledge base, and answers immediately, so nobody waits in a queue for a first response. Speed does not come at the cost of accuracy: the AI answers only from your own content, and when the answer is not there it hands the conversation to your team instead of guessing. That means a customer messaging at 3am gets a real answer to a routine question straight away, and the questions that genuinely need a person are waiting in your inbox with a written summary when your team starts work.

You paste one snippet into your site and you are live. Copy the script tag from your dashboard, add it before the closing body tag of your site template, and the chat widget appears on every page it loads on. It works on any stack that lets you add a script, including WordPress, Shopify, Webflow, Next.js, and plain HTML, and it needs no developer beyond that one paste. You can change the widget colours, position, and opening message from the dashboard afterwards without touching the code again. Updating your knowledge base takes effect immediately too, so you never redeploy your site to change what the AI knows.

Yes. Each organization's knowledge base, conversations, and team are strictly separated. One company can never see another company's data. You stay in full control of what the AI knows and can export or delete your data at any time.

You give it your content: add help docs, FAQs, and policies to your knowledge base, or point it at your website and let it crawl. The AI answers strictly from that content and will not invent facts. Update your knowledge base anytime and the AI uses the new information immediately, with no redeployment.

Yes. IteroChat turns every conversation into insight: how support volume, resolution, and satisfaction trend across weeks, whether each customer sounded positive, neutral, or negative, and which topics keep coming up. Owners and admins get it on the metrics dashboard, and you can have a weekly summary emailed to you.

Yes. Connect your WhatsApp Business number and the same AI answers there too, from the same knowledge base your website widget uses. Conversations from every channel land in one shared team inbox, and your agents reply from the dashboard instead of a phone. The connection uses the official WhatsApp Business Platform.

Yes. Open Settings → Integrations and choose Connect Facebook Page. Linked Instagram professional accounts can be included in the same step. The same AI answers from the same knowledge base, and those conversations land in the same shared inbox as your website widget and WhatsApp.