From your content to a resolved conversation, end to end.
IteroChat is a multilingual AI support chatbot with a built-in live inbox. It crawls your knowledge base, embeds on your site in minutes, answers customers in their own language in seconds, and hands the hard cases to a human already briefed with a short summary. Then it shows you the results. Most routine questions resolve on their own, your team stays focused on the conversations that genuinely need a person, and the price stays flat no matter how many answers the AI gives. Here is the whole journey, one step at a time.
Five steps, one continuous flow.
Every conversation follows the same path, from the content you already have to a measured outcome your team can act on.
- 01
Crawl your knowledge base
Point IteroChat at your website, help center, and docs, and it pulls that content into a knowledge base the AI is allowed to answer from. You can add and edit documents at any time, and the AI answers only from what you have given it. Nothing else. That is what keeps its replies grounded rather than guessed.
- 02
Embed the widget in minutes
Copy one embed snippet and paste it into your site, or install the WordPress plugin. The chat widget loads in an isolated container so it will not clash with your styles, and you can adjust its position and appearance to match your brand. Setup takes minutes, not a sprint.
- 03
The AI answers, grounded and fast
When a customer opens the widget, the AI reads your knowledge base and replies in seconds, in the same language the customer wrote in, including code-mixed Hinglish and Banglish. Because every answer is drawn strictly from your content, the AI does not invent facts, and it resolves the routine questions that make up most of your volume before anyone on your team is involved.
- 04
Escalate hard cases to a human
Refunds, complaints, account problems, and anything the AI is not confident about get handed to your team instead of a wrong answer. On escalation the AI writes a short 2 to 4 sentence summary of what the customer needs, and the conversation lands in your unified inbox. An agent claims it, reads the recap, and takes over the same live chat without asking the customer to start over.
- 05
Measure with analytics
See conversation volume, resolution, and satisfaction over time, alongside customer sentiment and automatic topic clustering. Containment and support-cost reporting show how much the AI is handling on its own and what it is saving you, and a weekly email digest keeps the numbers in front of your team.
What makes it different.
The same flow exists elsewhere in pieces. IteroChat is built so the pieces fit, and so the parts other tools charge extra for come standard.
Native code-mixed multilingual
IteroChat understands and replies in the language your customers actually write, including mixed language messages, with no external translation layer stitched on top.
Flat-rate pricing
Pay a flat monthly rate instead of a fee per resolved conversation, with capped overage protection so a busy month never becomes a surprise bill.
Built-in human handoff
Escalation with a written summary and a unified inbox is part of the product, not an add-on you wire up separately.
Model-agnostic
IteroChat is not tied to one AI provider. On paid plans you choose the model that fits, so your support does not stall when a model changes.
See it running on your own content.
Start free and connect your knowledge base to watch the AI answer in your customers' languages within minutes. When you are ready to scale, the pricing stays flat and predictable.