IteroChat
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E-commerce

Customer support chatbot for e-commerce

A customer support chatbot for e-commerce answers the repetitive questions that flood an online store, product details, order status, shipping times, and returns, so shoppers get instant help and your team is freed for the cases that need a person. IteroChat does this by answering strictly from your own store content, replying in whatever language a shopper writes, and handing refund and dispute cases to a human with a short summary attached. It embeds with one script tag or the WordPress plugin and goes live in minutes.

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What it handles

Instant answers to the questions stores hear most.

Most of a store's support volume is the same handful of questions asked over and over. Grounded in your content, the AI resolves them the moment a shopper asks.

Product and stock questions

Sizing, materials, compatibility, care, and what is in stock. The AI answers from your product pages and help content, so shoppers get the detail they need to buy without waiting on an agent.

Order and shipping questions

Where is my order, how long does delivery take, and which regions you ship to. Point the AI at your shipping and order policies and it answers the repetitive questions that fill your inbox.

Returns and exchange policy

How returns work, the window you allow, and what qualifies. The AI explains your published policy clearly, then hands off the moment a shopper wants to actually start a refund or dispute.

Built for online stores

Sell globally, escalate safely, launch fast.

Multilingual for global shoppers

Your shoppers rarely all write in one clean language. IteroChat understands and replies in the language each customer actually types, including code-mixed Hinglish and Banglish, with no external translation layer. One storefront can serve buyers around the world without a separate bot per market.

Human handoff for refunds and disputes

Refunds, payment disputes, and complaints are exactly the cases you do not want an AI improvising on. IteroChat escalates them to your team automatically, carrying the full transcript and a short summary into your unified inbox, so your agent takes over the live chat without asking the shopper to repeat themselves.

Easy to embed, including WordPress

Add IteroChat with a single script tag, or install the official WordPress plugin if your store runs on WooCommerce or another WordPress build. The widget loads in an isolated container so it never clashes with your theme, and you can match it to your brand with style and position options.

See the full platform on the features overview, or check the flat-rate pricing.

Got questions?

E-commerce support FAQ

What is a customer support chatbot for ecommerce?
A customer support chatbot for ecommerce is an AI assistant embedded on your online store that answers shopper questions about products, orders, shipping, and returns. IteroChat answers from your own store content in seconds and hands refund or dispute cases to a human agent with a written summary, so shoppers get instant help and hard cases still reach a person.
How does IteroChat answer product and order questions accurately?
IteroChat is a knowledge base AI chatbot. It answers strictly from the documents you upload, such as product pages, shipping and returns policies, and FAQs, so it does not guess or invent stock levels and delivery promises. When the answer is not clearly in your content, it escalates to a human instead of making something up.
Can it handle shoppers who write in other languages?
Yes. IteroChat reads and replies natively in the language each shopper writes, including code-mixed languages like Hinglish and Banglish, with no external translation layer. That lets you serve a global storefront without running separate bots or hiring agents for every language.
What happens with refunds, disputes, and complaints?
Sensitive cases such as refunds, payment disputes, and complaints always escalate to a human rather than being handled by the AI. The conversation lands in your unified inbox with the full transcript and a short summary attached, so your agent picks up already knowing what the shopper needs.
How do I add IteroChat to my online store?
You embed it with a single script tag on your store, or install the official WordPress plugin instead of pasting a snippet. The widget loads in an isolated container so it never clashes with your theme, and it goes live in minutes once your knowledge base is in place.

Put an AI support chatbot on your store.

Start free, add your product and policy content, and have the AI answering shoppers in their own language within minutes. Human handoff is included on every plan.

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