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For small business

A customer support chatbot for small business

A customer support chatbot for small business is an AI assistant that answers your customers' common questions instantly, day or night, and passes the harder ones to you with the full context attached. IteroChat is built for exactly that. You start free, pay a flat monthly rate with no per-resolution surprises, embed it in minutes with a single script tag or the WordPress plugin, and it answers in whatever language your customers write. When a question needs a person, it hands off to you with a short written summary, so a small team can cover far more without hiring more.

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Why it matters

Enterprise support, without an enterprise team.

A small business lives and dies on responsiveness, but you rarely have a support desk sitting idle, waiting for questions. Most of what customers ask is repetitive: where is my order, what are your hours, how do I return this, do you ship here. Answering the same handful of questions all day is exactly the work that pulls a small team away from everything else, and every minute a customer waits for a reply is a minute they might spend leaving.

An AI support chatbot closes that gap. It answers the common questions the instant they come in, in the customer's own language, and it only involves you when a request genuinely needs a person. The catch with most tools is the pricing: per-resolution fees and per-seat helpdesk math punish you for the volume you were hoping to automate. IteroChat is flat-rate on purpose, so the more the AI handles, the better the deal gets, not the worse.

What you get

Built for a small team's reality.

Everything you need to answer customers well is in one place, priced so it stays affordable as you grow.

Flat-rate pricing, start free

Begin on the free plan and move to a flat monthly rate as you grow. You pay one predictable price, not a fee per resolved conversation, so a busy month never turns into a surprise invoice.

Live in minutes

Paste one script tag on your site or install the WordPress plugin, point the AI at your existing help pages, and the widget is answering customers the same afternoon. No developer project required.

One place to answer everything

The AI and your inbox live in the same platform. Routine questions resolve on their own, and anything that reaches you lands in one unified queue, so you are not juggling a separate live chat tool.

Speaks your customers' language

IteroChat reads and replies natively in the language each customer writes, including code-mixed messages, so you can serve a mixed audience without a translation layer or a bigger team.

Human handoff when it matters

Refunds, complaints, and anything the AI is unsure about escalate straight to you with a written summary, so you pick up informed and the customer never has to start over.

Grounded in your own answers

The AI answers strictly from the documents you upload, so it stays on message and does not invent policies. Update a document and the next answer reflects the change.

See the full platform on the features page.

Live in minutes

From sign-up to answering customers today.

No integration project and no specialist required. Four steps take you from an empty account to a working support chatbot on your site.

1

Add your knowledge

Upload your help articles, FAQs, and policy pages, or point IteroChat at your existing content. The AI answers only from what you give it, so it stays accurate.

2

Embed the widget

Paste one script tag into your site, or install the WordPress plugin. The widget loads in an isolated container, so it never clashes with your theme or slows your pages.

3

Go live and let it answer

The AI starts handling common questions in seconds, in your customers' own language, which frees you up for the work only a person can do.

4

Step in when it matters

When a conversation needs you, it escalates into your inbox with a summary. Reply live, resolve the ticket, and move on without losing context.

Got questions?

Small business support FAQ

What is a customer support chatbot for small business?
It is an AI assistant embedded on your website that answers customers' common questions instantly, day or night, and passes the harder ones to you with the full context attached. For a small team, it means covering more conversations without hiring more people, because the AI handles the repetitive questions and you only step in when a real person is needed.
How much does IteroChat cost for a small business?
You can start on the free plan and stay there while you find your feet. Paid plans are a flat monthly rate, not a fee per resolved conversation, so your bill stays predictable even in a busy month. There are no per-seat helpdesk surprises and no per-resolution meter to watch. See the pricing page for current plan details.
How long does it take to set up?
Minutes, not a developer project. Paste a single script tag into your site, or install the WordPress plugin, point the AI at your existing help pages, and the widget starts answering the same day. The widget loads in an isolated container, so it will not clash with your theme.
Can it answer customers in more than one language?
Yes. IteroChat reads and replies natively in the language each customer writes, including code-mixed messages like Hinglish and Banglish, without an external translation layer. A small business serving a mixed audience can support everyone without adding staff for each language.
What happens when the chatbot cannot answer?
It hands off to you. Refunds, complaints, and anything the AI is unsure about escalate into your inbox with a short two to four sentence summary, so you pick up already briefed and the customer never repeats themselves. Outside working hours you can switch on AI-only mode so customers still get an honest answer.

Give your customers instant answers today.

Start free, add your help content, and have the AI answering on your site within minutes. No credit card required to begin, and flat-rate pricing when you are ready to grow.

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