Accounts & organizations

Accounts vs organizations

Iterochat keeps two things separate: your account and your organizations.

Your account is you: your name, your email, and (if you set one) your password. You can create the account with email and a password, or with Google. There's exactly one account per person, no matter how many teams you work with.

An organization is a workspace. It holds a widget, a knowledge base, a team, and the conversations those produce.

• One account can belong to several organizations at once.
• Each organization gives you its own role.
• When you sign in, you sign in as your account, then work inside one organization at a time.

Creating an account

Starting fresh takes a few steps. You can use email and a password, or Continue with Google.

Email and password

1. Sign up. Go to the sign-up page and enter your name, email, and a password (at least 8 characters). This creates your account. It doesn't create an organization yet.
2. Verify your email. Iterochat emails you a verification link. Open it to confirm the address. The sign-up screen waits for this and moves on by itself once you've clicked the link, even if you opened it in another tab. The link is good for 48 hours. If it expires, sign in and use Resend verification email.
3. Create or join an organization. After verifying, you land on the workspace setup screen. You have two options:
   • Create a new organization by giving it a name. You become its owner.
   • If someone has already invited you, accept that invitation instead.

Google

1. On the sign-up or sign-in page, choose Continue with Google and pick the Google account you want to use.
2. If Google has already verified that email, Iterochat skips the verification wait and takes you to the next step.
3. If that Google email already has an Iterochat account, you are signed into it. If it doesn't, Iterochat creates one.
4. Create or join an organization, same as above.

A Google-only account can add a password later. After you are in the dashboard, open Account from your face and name in the sidebar, then set a password so you can also sign in with email. You can also add a photo from that same Profile card.

Signing in

Sign in with your account email and password, or choose Continue with Google. Where you go next depends on how many organizations you belong to:

• No organizations yet: you're taken to the workspace setup screen to create your first organization (or accept a pending invitation).
• One organization: you go straight into it.
• More than one: you're asked to pick which organization to open.

Once you're inside the dashboard, the organization switcher in the sidebar lets you move between your organizations without signing out. It also has a Create organization option if you want to start a new workspace from there.

Password reset

If you've forgotten your password:

1. On the sign-in screen, choose Forgot password? and enter your email.
2. Iterochat emails you a reset link. For privacy, the confirmation message is the same whether or not an account exists for that address, so no one can use this to discover who has an account.
3. Open the link and set a new password. The reset link is valid for one hour.

Because your password belongs to your account, resetting it changes the password for every organization you belong to. There's only one password to remember.

If you created the account with Google and have not set a password yet, you can add one from Account (your face and name in the sidebar) instead of using forgot password.

Accepting an invite

When a teammate invites you to their organization, you receive an email with an invitation link. What happens when you open it depends on whether you already have an Iterochat account:

• New to Iterochat: the invite page asks you to set your name and a password (at least 8 characters). That creates your account and joins the organization in one step, and you land in the dashboard.
• You already have an account: sign in (or, if you're already signed in, just confirm), and the organization is added to your account.

Each invitation is tied to a specific email address and the role your teammate chose for you. Invitation links expire after 7 days. If yours has expired or was already used, ask your team to send a new one.

Deleting an organization

Only an organization's owner can delete it. The control lives in Settings, under Danger zone. To avoid mistakes, you have to type a confirmation word before the delete button becomes active.

Deleting an organization removes access for everyone on the team, cancels its plan, and turns off the AI. From the dashboard it cannot be undone.

Last updated: Tue Sep 08 2026 00:00:00 GMT+0000 (Coordinated Universal Time)